What is the NHS Friends and Family Test?
The NHS Friends and Family Test is a nationwide initiative to gain feedback from patients about the care and treatment they receive. As an NHS commissioned service, we use the Friends and Family Test to see whether you would recommend our service to your friends and family if they needed similar care or treatment. We also want to know where we have not met expectations so that we can make improvements. Your feedback is our best way of knowing where we are doing well or where we could do better.
How do I leave my feedback?
Please complete this short questionnaire here.
The questionnaire asks one multiple choice question and two free-text questions. There are also some additional questions about you including your age and ethnicity, but these are optional.
How will the responses be used?
All questionnaire responses are anonymous; we evaluate the responses to see what we are doing well and where we can make improvements. Data gathered by Six Degrees is also sent to NHS England who publish scores their website every month.
Does the Friends and Family test replace the NHS complaints procedure or other forms of feedback?
No, this will not replace our current complaints procedure or other forms of feedback. You can give us feedback in the following ways:
- If you would like to make a complaint, please contact us by phone or email.
- You can also leave feedback via Care Opinion
- If you have finished a course of treatment with us, you will be sent a text message asking you to complete our Patient Experience Questionnaire.
- You may also be contacted by one of our Assistant Practitioners to give feedback.