It is the vital process through which we can engage with the people that use our services and continually improve what we do and how we go about things. Comment may come from users of our services, family and friends, carers, professional colleagues who introduce us and those that commission our services.
These extracts come from a variety of sources including letters, cards and postings to independent web-based assessment sites. For reasons of confidentiality, where necessary, names have been removed.
Users of our services:
“I felt a sense of release- cried all the way through our session.”
I really enjoyed my first meeting at Six Degrees for my depression. I was able to talk to them without feeling they was judging me in any way (which I sometimes feel when I talk to my friends or family members) I felt a sense of release- cried all the way through our session. I am looking forward to the next one.
“Happy with help for anxiety and depression”
I found coming to see the worker has helped me a lot with depression and anxiety. I think this service would help others like it has for me.
“I see myself for who I am”
A very useful service – helps me to see myself for who I am
“They offered useful ideas & helped me to see things clearly”
I had been going through a busy difficult time- I was working as a teacher, caring for my son who has Quadriplegic Cerebral Palsy, my husband having to work away from home in the week, broken sleep due to caring for my son, feeling guilty about not having time to give to my older son. I was feeling irritable and snappy with my family and that there was no time for me. It was good to have someone to talk to who wasn’t connected to the situation. They offered useful ideas and just talking everything through helped me to see things clearly and put everything into perspective.
My worker was a great help, he listened to me when I was sad. He made me feel confident in myself again. He said, face your fears, these words stuck in my head so when I feel a little anxious I think of all the fab things I have got in my life my kids and my family.
“Six Degrees- I now have the tools to overcome negative thinking patterns”
My therapist was brilliant, she really put me at ease when I first started to see her as I was nervous even though I’d had counselling in the past.
Throughout the sessions she listened to my problems and was compassionate and wasn’t patronising and didn’t make me feel silly.
I would really recommend this service to anyone who feels they need CBT therapy and need help breaking vicious cycles of thinking because it really helped me. I’m not saying I am entirely cured but then, nobody is from this.
I just have the tools now to overcome negative thinking patterns and to stop them in their tracks.
The worker was very helpful. Easy to talk to and truly listened.
“Help from Six Degrees”
I am very pleased with how quick my referral was from GP to seeing the worker. I have found the sessions very helpful and they have made me think about my issues in a different way. My treatment was for a stress related issue. I am happy with all aspects of the sessions so far.
“I felt this improved me”
This service really helped, the PWP (Psychological Wellbeing Practitioner) I saw helped me look at ways to take my mind off things and occupy myself with other tasks I enjoy. I carried this through and really enjoyed myself. I felt this improved me.
“Very useful, compassionate & patient”
The worker is amazing – so are all of the GPs. Lovely practice. Very useful, compassionate & patient. Referrals to different services very useful.
“After each visit I felt better”
I never thought that this would help me much, but after each visit I felt better for having talked to someone. I always feel nervous when going but my counsellor is always friendly and makes me feel comfortable and relaxed.
Some feedback about our work with BME* communities *(Black Minority Ethnic)
“Great Service from Six Degrees”
I feel that you couldn’t add or take away anything as the service in my experience is perfect. I’m very impressed with the service it is very much appreciated.
I thought that Polish people will be unsure about whether the interpreting is done adequately, as they are too far removed and not empathic. Polish people fear sharing their problems with the third person who may be different everytime. Problems are very personal.
I would suggest the BME communities always look for help amongst themselves, but I feel that these are not always the best people. For those people being impartial and confidential is more important. Having someone objective and not involved has allowed me to think about what I have discussed. I reflected on my feedback responses on my return home and the responses I have concluded with have changed because of this.
Service User from Eis Lebadar Project…
“six degrees “helped my mental health a lot”
I am pleased I went on the Self Improvement Course at the Interlink premises. This course helped my mental health a lot.
And from Commissioners…
“The service is held in high esteem within and beyond the city of Salford. The regional (SHA) IAPT Team respect the service highly, and have described Six Degrees as a service most closely delivering to the ‘ideal’ low intensity service model. I can vouch for the fact that Salford GPs have high regard for the service, and hugely appreciate (i) how it has sustained its ability to see patients quickly, without lengthy waits for treatment, and (ii) it’s focus on ‘inclusion’ rather than ‘exclusion’”
Tony Marlow, IAPT Commissioning Lead
And – always the way ahead…
“Waiting is making me anxious”
I am writing this as I wait, which has started to really upset me. I know that I will receive someone who listens and is attentive, but the waiting is making me anxious. If I hadn’t already seen the person I’m seeing before I would have walked out. Time keeping is of paramount importance to me.
If you’ve experienced health care recently, either as a patient yourself or as a carer or friend of someone else, please tell us how it was. What was good? What could have been better?
Your story will be handled confidentially by the non-profit service Patient Opinion. Your story may appear (without your name) on their website. Patient Opinion asks the health service to respond to the feedback you share, but does not reveal your identity.
This service is independent of Six Degrees Social Enterprise and the NHS. For more information about Patient Opinion and how your story is handled, visit www.patientopinion.org.uk.